But between resetting your Base Station, upgrading your cellular module, and repositioning your system, there’s a good chance you can get things working without a call to Customer Support. You could also try moving your Base Station closer to the rest of your system, as extreme distances might cause errors to pop up that a simple reset won’t resolve. This is often the case for older units sold prior to December 2019 – check out the official SimpliSafe Support website for more details. Press ‘Off’: After keying in, you can press the. Enter Your Master PIN: Use the numerical keys to input your designated master PIN. Approach the Keypad: The SimpliSafe keypad usually lights up when near, ready for input. I've tried removing the batteries from both the keypad and the base station but it still will not connect. To enter the master PIN and unlock SimpliSafe, navigate to the main panel, key in your unique PIN, and press ‘off’. This item: SimpliSafe Wireless Keypad - Touch-to-Wake Technology - Compatible with The Home Security System - Latest Gen 69.99 69. Turned on the keypad, but it will not connect to the base station. I plugged in the base station and that turned on just fine. If performing a reset doesn’t work, you might need to update the cellular module inside your Base Station. I just received my Simplisafe system and am trying to get it installed. Performing a reset often fixes the hiccup, returning your system to working order. Next, remove the battery from the keypad. Once you have located your keypad, proceed to step two. Your SimpliSafe keypad is typically located in an easily accessible area in your home. The main reason you’ll need to reset your SimpliSafe Base Station is if it stops communicating with the rest of your SimpliSafe setup. Had no issues pairing it.The system is very easy to install and. The first step to resetting your SimpliSafe keypad is to locate it. When should you reset the SimpliSafe Base Station? App won’t connect to the base for me either. Most of the default settings for your SimpliSafe security system work fine. The shortest duration you can choose is 30 seconds and the longest is eight minutes. From there, you can select a new duration in 30-second increments. Step 9: If you’re still having issues, you’ll need to reach out to customer support. Head into System Settings, scroll down, and then select the 'Siren Duration' option. Step 8: If the “No Link to Dispatcher” message has disappeared, the reset was successful. Step 7: Wrap up the reset by testing your Base Station by using the Home and Away buttons. Step 6: The unit will now go through a reset phase that can take up to two minutes. Step 5: Reconnect the power adapter to the Base Station. Step 4: Replace the battery cover and secure it with your screwdriver. SimpliSafe Camera Not Working Troubleshooting tips for the SimpliSafe Security Camera Restart the camera if the SimpliSafe camera is not working. Step 3: Wait for at least 15 seconds, then replace the batteries. How to change modes on the Nest Thermostat How to save money with your smart home this winter
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